Was Your Annuity Mis-Sold?

Each annuity recommendation should match your circumstances at the time of sale, however, sometimes a standard annuity rate is not suitable. If you were in good health and a standard life expectancy was expected, then a standard annuity rate may be suitable. We’re proud to have recovered over £100 million since 2011 for customers like yourself. If you are eligible to claim, we can help to recover what you are owed, swiftly and hassle free. Get started with your 100% risk-free claim.

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What is a Pension Annuity?

An Annuity is a type of retirement income product that provides a regular, guaranteed income for life or a fixed term. You buy an annuity using a lump sum from your pension pot. It is often used as a way to secure a stable income throughout retirement.

When approaching retirement you may have bought an annuity policy, which is similar to having a secure income for the rest of your life.

The value you receive each year is called your annuity rate and is dependent on the provider or Financial Adviser’s estimate on your life expectancy, considering your age, health, and lifestyle. In some cases, the Adviser looked at all your circumstances and offered you the most suitable annuity.

Unfortunately, some Advisers did not take all of this into account when making a recommendation.

What are the benefits and risks of a pension annuity?

Pension annuities offer a guaranteed income for life, providing financial security in retirement. However, their inflexibility can be a drawback. They can’t be altered once purchased, even if your financial circumstances change.

Additionally, inflation may erode their value over time, and they may not offer the best return on your pension savings.

Were you victim to a pension scam?

Find out how much you can claim.

Get a fair estimate of your compensation with our free, no-obligation pension assessment.

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Over £100 Million Recovered Since 2011

99% Success Rate*

    Free, No-obligation Assessment

    We never disclose your personal data to any third parties, read our full privacy policy.

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    How were pension annuities mis-sold?

    People taking Pension Annuities were often given incorrect or insufficient information at the point of sale. Advisers may have failed to explain all options, neglected to consider health conditions that might warrant enhanced annuities or pushed annuities despite better alternatives.

    The mis-selling issue emerged from a culture prioritising sales over customers’ best interests, leaving many retirees locked into unsuitable or poor-value annuities, significantly impacting their retirement income.

    Common signs of annuity mis-selling include…

    You were not offered annuity options

    Some Advisors were very keen to get the sale over and done with quickly without going through all the options and using high-pressure tactics. Commission sometimes came into the recommendation by choosing the option that paid the Advisor the highest fee. Were you given more than one option in the choice of annuity?

    You incorrectly received a standard annuity rate

    Each annuity recommendation should match your circumstances at the time of sale, however, sometimes a standard annuity rate is not suitable. If you were in good health and a standard life expectancy was expected, then a standard annuity rate may be suitable.

    Each annuity recommendation should match your circumstances at the time of sale, however, sometimes a standard annuity rate is not suitable. If you were in good health and a standard life expectancy was expected, then a standard annuity rate may be suitable.

    However, if your life expectancy was reduced due to poor health or you have had a life-limited condition you should have been offered an enhanced annuity rate. 

    Did any of the below apply to you?

    • Smoking
    • Diabetes
    • High blood pressure
    • High cholesterol
    • Cancer
    • Kidney Failure
    • Rheumatoid arthritis 
    • Worked in a hazardous environment, such as with asbestos

    Your Annuity finishes when you pass away

    If you were married at the time, then you should have been offered the option to take out Joint Life Annuity instead of just your Single Life Annuity. 

    Undisclosed charges

    Were all the charges fully explained to you? Sometimes “skimming over the details” occurs in annuity sales, which can leave you substantially worse off. 

    What should I do if I believe my pension annuity was mis-sold?

    To establish if you have a claim for the mis-selling of your annuity, here at Return My Money we offer a free assessment service.


    If you bought an annuity that you think could have been mis-sold, then contact us today on

    0800 061 4585 to see if you are eligible to put a claim in.

    Were you victim to a pension scam?

    Find out how much you can claim.

    Get a fair estimate of your compensation with our free, no-obligation pension assessment.

    No Win No Fee

    Over £100 Million Recovered Since 2011

    99% Success Rate*

      Free, No-obligation Assessment

      We never disclose your personal data to any third parties, read our full privacy policy.

      reviews.io rating

      Mis-sold Pension Annuity Claims FAQs

      According to the Financial Conduct Authority (FCA), up to 90,000 annuity sales are being reviewed for potential mis-selling.

      Compensation is calculated by comparing the annuity income the customer has with the income they would have had if they had taken the most appropriate product.

      Contact a professional financial adviser or claims management company (such as Return My Money) who can guide you through the process, starting with a free assessment of your case.

      Not necessarily, claims can often be managed with the help of a financial adviser. However, for more complex cases legal counsel may be beneficial.

      Claims can take several weeks to several months, depending on the complexity of the case and the institution’s response time.

      Payouts vary widely, but averages can range from £1,000 to £50,000, depending on the individual’s circumstances.

      There is no upper limit to the compensation you can receive if you were mis-sold an annuity.

      Compensation is usually tax-free, as it’s considered a return of your own money.

      No specific deadline is set, but it’s crucial to act quickly as time limits might apply depending on when you bought the annuity and realised it was mis-sold.

      Yes, you can claim on mis-sold Annuity Pensions from these periods, provided you have evidence of mis-selling.

      Yes, you should lodge a complaint with the pension provider first, and if not resolved, escalate to the Financial Ombudsman Service.

      Yes, claims can be unsuccessful if the provider can prove no mis-selling occurred. In such cases, you can appeal to the Financial Ombudsman Service.